[It’s] such a refreshing feeling to have people who believed in my ability to support such an essential role in the company. I strive to perfect the art of Product Management and to continue to utilize my technical experience paired with my understanding of our customers from my time in Customer Success.
By Sura Giuffreda, Product Manager
Little did I know that my first day at Ascent would lead me in finding my perfect career path! I walked in the office one year ago, unsure about how my new role in Customer Success would be. However, this story isn’t about Customer Success but rather my journey to Product Manager.
Prior to beginning my time at Ascent, I was working as a Geophysicist for 5 years. I was ready to dive into something new and exciting. When I first learned about Ascent, the one thing I knew was that I was excited about the work that was being done and that I would get the opportunity to directly shape a product that would change the game of compliance. I had to be a part of it.
Customer Success gave me the opportunity to highlight my interests in people and managing projects however, throughout my time working with customers, it became very clear to me that my technical brain wanted to solve problems and provide results in a different way. To be able to help our customers and solve their problems, I needed to know the product inside and out. For me to know the product, I needed to know the details of every gear in this well oiled machine- even now I am learning something new everyday!
An opportunity arose for me to officially pursue the role of Product Manager for our Customer Application. I received support for this pivot across the management team and from my peers. It was such a refreshing feeling to have people who believed in my ability to support such an essential role in the company. I strive to perfect the art of Product Management and to continue to utilize my technical experience paired with my understanding of our customers from my time in Customer Success. I’ve enjoyed my time in Product Management thus far, and I strongly believe I have finally found a career path that compliments me!
Interested in joining the Ascent team? Check out our open roles below!
